Managed IT That Keeps Your Business Running
Support, monitoring, patching, and security for organizations with 1–50 users.
What's Included
Everything you need to keep your IT running smoothly
Helpdesk Support
Email and phone support from real people who know your environment
Remote Support
Quick remote troubleshooting and fixes without waiting for on-site visits
Device Monitoring
Proactive monitoring to catch issues before they become problems
Patching
Regular updates to keep your systems secure and running smoothly
Microsoft 365 Management
User administration, security settings, and ongoing optimization
Security Baseline
MFA enforcement, policies, and security best practices
Backup Oversight
Monitoring and verification of your backup systems
Vendor Coordination
We work with your other vendors so you don't have to
Quarterly Reviews
Regular check-ins to review performance and plan ahead
Response Times
We're here when you need us
Standard
Within 1 business day
For non-urgent requests and questions
Urgent
Same-day target
For issues affecting productivity
Emergency
24/7 available
For critical outages and security incidents
Month 1 Onboarding
What happens in your first month with us
Audit + Documentation
We document your entire environment—devices, accounts, network, and vendors.
Security Baseline
We implement MFA, review permissions, and apply security policies.
Monitoring + Backups
We set up monitoring tools and verify your backup systems are working.
Roadmap
We create a prioritized plan for improvements and ongoing maintenance.
Frequently Asked Questions
What counts as a user?
Each staff member who needs access to email, devices, files, and support counts as a user. Shared/front-desk devices can be scoped separately.
Do you support Macs?
Yes! We support both Windows and Mac environments, as well as mixed environments.
Can you work with our current IT?
Absolutely. We can supplement your existing IT staff or work alongside other vendors. We're flexible.
Do you do after-hours support?
Yes. Emergency support is available 24/7. Standard support is during business hours with same-day response for urgent issues.
How fast can we start?
Most clients are onboarded within 1-2 weeks. We can move faster for urgent situations.
Ready to Get Started?
Let's discuss how managed IT can help your organization.